Refund policy

We have a 30-day exchange policy, which means you have 30 days after receiving your item to request an exchange. All exchanges must meet certain criteria (see below) and are approved on a case-by-case basis. 

To be eligible for a exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start an exchange, you can contact us at returns@piperlanekidsco.com. If your exchange is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@piperlanekidsco.com.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. We warrant our products to be free of damage and are not responsible for transit-related issues. In the event that your purchase arrives with issue NOT related to transit, please reach out to us immediately with a description of the problem and photos, so that we can begin to find a resolution.

Exceptions / non-returnable items
Because our products are made to order, they cannot be returned. Additionally, custom products (such as special orders or personalized items) and clearance items are deemed FINAL SALE.

Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we also cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
Under special circumstances, we may offer a refund. If so, we will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.