FAQ's

General questions

What kind of materials do you use?

We take great pride in the materials we use here at PLKC. From 100% premium cotton uppers and natural bamboo cotton as liners - to the carefully curate leather and suede we use in our soles (outers), and soft elastic bands - you can rest assure the most comfortable and natural materials are what's touching your little one(s) feet! 

What are sizes do you carry?

While each child's measurements will vary - we stick to a pretty standard sizing chart. 

0 - 3"
1 - 3.75"
2 - 4"
3 - 4.5"
4 - 4.75"
5 - 5"
6 - 5.25"
7 - 5.75"
8 - 6"
9 - 6.25"

**Note - When in doubt, or if the child is bordering the exact size listed - we recommend sizing up! Our chart is approximate in that every child is different (length, width, etc)** 

Are your products mass-produced?

Absolutely not! Each and every product we offer is hand-constructed - from the initial cut, down to the final stitch - by our very own founder. 

Do you have physical stores?

We do not. In order to pass on the savings to our customers, we are online only at this time. We are open to other retailers, so if you have a favorite store in mind you think we'd be a great fit for - let us know! You can also find our brand in our Etsy store. We are always adding new retailers and ways to find and purchase our products, so check back regularly for updates or follow us on social media! Keep in mind, we don't control their shipping costs, so if you want to take advantage of our specials - you can always shop here!

 Can I change my order?

Once an order has been placed, unfortunately it goes into a queue and can only be changed within a short window of time. If you need to make a change or cancel your order, please send an email to hello@piperlanekidsco.com with your order number and the reason for the change. We will do our best to accommodate your request if received timely.

 

Payment

What payment methods do you accept?

We accept all major credit cards. We anticipate more options in the future.

Which currency will I be charged in?

All orders are charged in $USD.

Do you offer 3 or 4 times payment option?

We do! Currently, we offer Sezzle as an option at checkout. You can learn more about both options (which are great by the way!) in the links at the bottom of this page or by clicking on the links above.

Do you offer a referral program? How does it work?

We do have an Ambassador/Influencer program in the works! Please be sure to subscribe to our mailing list to be notified once the program is live and applications open up.

 

Shipping

Where do you ship?

We currently only ship within the United States and its territories. 

How long does it take to ship my order?

Most orders are processed within 7-10 business days from the receipt of the order. In some cases, there may be processing delays (payment processing, order verification, quantity). Order status is updated regularly. Because our products are made to order, the actual production time - post order - takes approximately 5-7 business days. While shipping times vary according to carrier, most orders are delivered within about 10-14 business days post order, outside of holidays and weekends.

Do you offer fast shipping?

We do! There are several upgraded shipping options at checkout for you to choose from, including overnight.

How can I track my package?

Once your order is processed and fulfilled, you will receive an email with a tracking number. Tracking information is updated via the carrier. 

What if I'm not home?

Unless requested or the order amount is over $250, we do not require a signature. If you place a large order, please make sure that an adult over the age of 18 will be available to provide signature release. This process is in place for your protection and ours.

What is the status of my order?

For up-to-date order information, please check your order status page in your account section (if you signed up for an account at check out).

 

Returns

Do you accept returns?

At this time, we only accept returns on damaged/defective items. If you receive product that is damaged due to a transit issue, we are not responsible. 

Can I exchange an item?

If an item is deemed defective within the first 30-days after purchase, we will gladly exchange the item at no charge to you. To initiate the exchange process you must send us an email at: returns@piperlanekidsco.com with your request/order number. The item must also be in its original condition with all packaging/materials included. Someone will follow up within 72 hours to discuss the steps necessary to facilitate your exchange.

**We do not typically accept exchanges due to customer order error. However, we want you to be pleased with your purchase, so please feel free to contact us with any questions or concerns and we will review them on a case-by-case basis.**

How long does it take to process a return?

Returns/Exchanges can take up to 30 days to process, depending on several factors (i.e. customer cooperation, transit, production). Most exchanges are processed within 7-10 business days.

Is there a warranty?

Absolutely! We warrant for the first 30-days, our products are free from defects and or blemishes. If for any reason you find that our product is not met with the standard we've come to present and you expect - shoot us an email and we will do our best to make it right! Of course there are some limitations to that warranty, so please see our Return/Exchanges policy for more details.